Do you have what it takes to thrive in a fast-paced tech company? 🚀 Or do you have a natural talent for tech 🤩 so it often ends up in situations where you are the one for your friends and relatives to go to when they have a question about their phone or a certain app 📲?
If so, be sure to read on, as we might have a perfect starting point for you at Fudy ⬇️


What will you be up to? ✅

• Supporting our customers and partners by chat, email, and over the phone
• Offering fast and efficient support in routine situations, at the same time thinking smart when the less predictable questions pop up
• Troubleshooting issues of the apps and finding solutions on the go
• Determining bugs and development issues when they arise, describing and reporting these to Jira
• Working with an open mind and willingness to hop into any support-related tasks
• Developing our support function together with our amazing team
• Plus, you will most probably get to do all the other fun things there are to do in a fast-developing start-up (to start with transportation work and end with participating in ads)
  

What sort of person are we looking for? 🕵️‍♀️

• You intuitively sort out all issues concerning apps, phones, and tablets and always find a solution; what’s more – you like helping others with those same issues
• You can work autonomously and make necessary decisions as they arise
• You have a can-do attitude, and you are passionate about finding solutions
• You are supportive and calm under pressure, on the other hand, you can take routine as well
• Previous experience in support or customer service area gives a big advantage – you must know how to make customers feel special and take an extra mile for them
• You get excited about the opportunity to build high-tech products that matter
• You want to build a company - not just work for one

A few musts 💛

• You have a tech background, not exactly the one you can learn but what you grow up with, and it’s all-natural to you
• You have neat verbal and written skills at least in Estonian & Russian and master enough English to comfortably communicate with colleagues
• You are willing to work with a flexible working schedule with shifts divided into all weekdays, both during daytime and evenings (7 days a week, from 9 am till midnight or longer)
  

If this sounds like you, you know what to do 🙌

We are looking forward to receiving your application 😎